Privacy Policy & Terms of Service
Last updated: September 2026. Clear, transparent guidelines on how your information is protected and handled.
Our Solemn Privacy Commitment
When you register an account with ThemesRabilo, your personal data is collected and used strictly and exclusively for authenticating your account, linking your software licenses, and providing customer technical support. We guarantee that we will never sell, rent, disclose, or use your data for advertising, marketing profiling, or any third-party commercial purpose.
Information We Collect
We adhere to data minimization principles. We only collect the bare minimum required to maintain your customer account:
- Account Details: Your full name and email address provided during registration.
- Encrypted Passwords: Passwords are one-way hashed using secure, modern cryptographic algorithms (Bcrypt/Argon2). We cannot read or view your plaintext password.
- OAuth Provider Identifiers: If you sign in using Google or Envato, we receive your public OAuth user ID, name, email, and avatar URL to facilitate single sign-on.
- Product Licenses & Support Tickets: Associated Envato purchase codes, supported product names, and support discussions created by you.
- Session Security Logs: Basic technical connection logs (IP address, session timestamps) to protect your account against unauthorized access or brute-force attacks.
How Your Data is Used
Your personal information is processed exclusively for the following operational needs:
To allow you to securely log in, verify your identity, and safeguard your account.
To confirm your purchased items from Envato/CodeCanyon and track support validity.
To deliver fast, contextual troubleshooting assistance for your opened tickets.
Strict No-Misuse & No-Sharing Guarantee
We know that privacy is paramount. Therefore:
We will never sell, rent, monetize, or trade your personal data, contact details, or purchase information to any advertising agency, data broker, or third-party entity.
Your email will only be used for necessary transactional notifications (e.g. ticket replies, critical license updates). We will not send promotional spam.
Terms of Service & Usage Rules
By using the ThemesRabilo client interface, you agree to:
- Provide accurate, valid account credentials.
- Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized activity.
- Respect license terms agreed upon when purchasing scripts or themes on Envato Market / CodeCanyon.
- Refrain from reverse-engineering, spamming support queues, or abusing API verification endpoints.
Data Retention & Your Rights
You maintain full control over your personal data:
- Right of Access: You can review your profile information and active support inquiries at any time in your dashboard.
- Right of Rectification: You can update or correct your profile details.
- Right of Deletion (Right to be Forgotten): You may request the permanent deletion of your account and associated support history by contacting us.
Contact & Privacy Inquiries
If you have questions about this Privacy Policy, your account data, or our privacy guarantees, please reach out to our team: